We help teams by instilling particular habits into the workday.

Within three months everyone learns healthy team habits that can last a lifetime. The team also solves for real business obstacles and opportunities throughout the three-month development period.

“Thanks for all you’re doing for us. It’s been a really good process, giving us a place to talk about things that sit outside the day-to-day but are there behind the scenes at every turn! You’re very good at what you do…”

You may have seen one of the many articles about Google’s Aristotle project that got a bump from the New York Times Magazine in February of 2016.

Bottom line: High performance teams exhibit “psychological safety.”

Google took four years to study teams that work and discovered their success correlated to the degree of psychological safety within the team. Here is an earlier blog post from the Aristotle Project leads that is a quick read on their results.

What Google didn’t answer is how to create psychological safety.

Novartis Professor of Leadership and Management at Harvard Business School, Amy Edmondson, described the power of psychological safety for work teams way back in 1999. Watch her recent TedX talk for more background:

Businesses are still trying to figure out how to reliably create psychological safety at work.

In the video, Edmondson suggests 3 steps:

  1. Frame the work as a learning problem, not an execution problem
  2. Acknowledge your own fallibility
  3. Model curiosity

We teach skills in seven domains:

  1. Presence
  2. Sensing
  3. Story
  4. Tension
  5. Conversation
  6. Action
  7. Appreciation
In our experience, this is not enough.

Yes – these three elements must exist in the team, but they don’t occur simply by naming them. It takes deliberate practice. With deep respect to Edmondson for her groundbreaking research, it’s one thing to study and describe psychological safety, it’s another thing to create it. We have been coaching leaders, building teams, and creating cultures that work for over 25 years. Edmondson’s research has informed our experimentation over time and it is completely consistent with our 14-week process to instill psychological safety in the team. Total time investment per employee is 18 hours:

    • Opening 1/2 day session
    • Five 90-minute sessions
    • Closing 1/2 day session

    Seven sessions total. Sessions are conducted every other week. The sessions can be conducted face-to-face, virtually, or both.
During every session we tackle real work issues and build the muscles for high performance teamwork.

Teams of Teams (Scaling Psychological Safety in the Firm)

Businesses can be viewed as ever-changing networks of purposeful interaction. Mastery of the seven domains will allow your people to reach new levels of performance in every team to which they belong. Our approach is elegantly simple and entirely scalable.